Complaints and bouquets about our services

The British Embassy is committed to serving you with courtesy and respect. If you have any complaint about the treatment you have received in any of our sections, please write to me at the following address:

Mr. Tom Kennedy
HM Ambassador
British Embassy
PO Box 815-1007
Centro Colon
San José, Costa Rica

Please mark the envelope and letter 'PERSONAL'.  We aim to reply to your complaint within three working days whenever possible.

We also want to monitor and analise our bouquets about our Consular Services. Should you wish to send bouquets, please write to: feedback.consular.services@fco.gov.uk

We ask that you treat our staff with the same courtesy and respect that we are committed to serving you. We shall not deal with visitors who act aggressively or use offensive language.

Tom Kennedy

Tom Kennedy
HM Ambassador
British Embassy
San José